What follows them on holiday
You can usually tell how much of a business still runs through its owner by what follows them on holiday: the calls, the approvals, the numbers nobody else can produce.
If you're close to one, you know the rest. The phone stays face up at dinner, and the proper break is always booked for after the next busy patch.
Their full report is built from their own answers to 31 questions about how the business runs, read the way somebody standing in for them would. It's about the business, not about them: what would hold for a month without them, what would stop first, and the order to fix it in.
